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What is included in each Serenity House room?
How are meals handled?
What should I bring?
When are visiting hours?
Can pets visit?
Do I have to be receiving hospice care to live at Serenity House?
Who will be caring for me?
What about laundry?
How do I pay for my care at Serenity House?
What is included in each Serenity House room?
All 6 rooms of Serenity House are private rooms and include a hospital bed, over-bed table, nightstand, television and telephone. There is also a sleeper chair so that a family member or loved one can spend the night, if they would like. Four of the rooms have private bathrooms, with two rooms sharing a joint large bathroom. There is a patio off each room with patio furniture for those patients who like to spend time outside.
How are meals handled?
Our meals come three times daily from Valle Verde Retirement Center’s kitchen, and are included in the daily rate. Patient and families are welcome to bring favorite food and beverages from home in small amounts. Perishable food can be stored in our refrigerator if labeled.
What should I bring?
You will need toiletries and personal care items (sanitary pads and pull-ups, for example) Please bring what you feel comfortable wearing, such as loose-fitting clothing, pajamas, underwear, slippers or comfortable shoes. We want you to feel at home, so feel free to bring favorite pictures or wall hangings for the room. We provide linens and pillows, but if you have a favorite from home please feel free to bring that as well.
When are visiting hours?
We are open for family to be with their loved ones 24 hours days, 7 days a week. We do ask, however, that you call first if visiting after 10pm or before 7am. Children must be accompanied by a responsible adult when visiting and/or on the grounds of Valle Verde.
Can pets visit?
We encourage pets! All four-legged visitors need to be house-broken, leashed, and on their best behavior. Pets must be supervised by the visitor at all times.
Do I have to be receiving hospice care to live at Serenity House?
Yes, you must be a patient with Visiting Nurse & Hospice Care to be eligible to stay at Serenity House. Please call our Hospice office at 805-965-5555 and ask for the Hospice intake department to begin the process.
Who will be caring for me?
Serenity House has a Registered Nurse on duty 24 hours a day. We work in three 8-hour shifts and also have a Hospice aide on duty at all times. Our Hospice team consists of a medical director, medical social worker, spiritual counselor, registered dietician, physical and occupational therapists, and many wonderful, trained Hospice volunteers.
What about laundry?
Valle Verde launders all the bed linens. Personal laundry should be done by family or friends. If no one is available we can make arrangements with Valle Verde to do your laundry. There is a fee for this service.
How do I pay for my care at Serenity House?
Serenity House fees are paid for in a variety of ways, which include Medicare, Medi-Cal, CenCal, private insurance, long-term care insurance and private pay. We are able to offer subsidized care on a sliding fee scale to those who cannot afford the cost of services.
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Call 805-965-5555
